Reduce No Shows and Cancels System

Reduce No Shows and Cancels System

$300.00

Although there is no silver bullet to make every opening disappear, establishing a solid no show / cancellation system will give you more control over your schedule and train your patients that there is a consequence for missing an appointment.

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Are you tired of last minute holes in your schedule? Although there is no silver bullet to make every opening disappear, establishing a solid no show / cancellation system will give you more control over your schedule and train your patients that there is a consequence for missing an appointment. Click the Add to Cart button to the right to purchase now.

You will receive:

  1. Scripts for exactly what you will say to patients who call to cancel their appointments short notice. Including outlines of sample conversations along with audio you can listen to.
  2. A recommended fee to charge for missed appointment time.
  3. Step by step instructions for both Dentrix and EagleSoft to document each no show or cancellation. Solving the need for the dentist and clinical team to know, “What happened to my patient?” plus tracking in the ledger/account.
  4. A template for a broken appointment list you can use to follow up on these patients.
  5. An outlined easy to understand system for contacting these patients to reschedule.
  6. No Fee Codes to document the missed appointments in the ledger:
    1. No show
    2. Cancellation
    3. Discussed missed appointments
  7. Guidelines, scripts and coaching to handle chronic offenders.
  8. Two separate pre-written letters you will use to let patients know that they missed an appointment and why they are being billed. Including:
    1. Missed appointment letter
    2. Missed appointment letter with charges
  9. An outline of the responsibilities of the administrative staff in working with this system
  10. An outline of the responsibilities of the clinical staff in working with this system.

The fee for this no show / cancellation system is $300.

Spend the time dealing with No Shows or Preventing them

Offices that have the most success with reducing no shows and cancellations are willing not only to invest money in training to set up an approach, they also are committed to spending the time needed to manage this new system. The administrative team realizes that they will be spending time on no shows and cancellations one way or another:

#1: By working to fill several holes each day or

#2: By communicating with patients through letters and phone calls and working to fill fewer holes each day

Since the average office has 25% open time and the average fee for a cleaning visit is $127.00, the cost of this open time is $254/day per hygienist. And, when you look at open hours in the dentist’s column – the value varies from filling that time with fillings (let’s say at a $400 value) or a crown ($900 value) – so even an hour a day open in the high production column could average $650. Add up the open time from hygiene plus the open time for the dentist = $904.

Are you ready to tackle the work needed to solve this problem? What would your schedule look like if you could drop this open time by half? How would you feel? For the dentists – you could increase your production. For office managers – you could save yourself the time scrambling to fill schedules and get caught up on the other work you have to do!

Done-for-you System: Buy Now

Again, you will receive:

  1. Scripts for exactly what you will say to patients who call to cancel their appointments short notice. Including outlines of sample conversations along with audio you can listen to.
  2. A recommended fee to charge for missed appointment time.
  3. Step by step instructions for both Dentrix and EagleSoft to document each no show or cancellation. Solving the need for the dentist and clinical team to know, “What happened to my patient?” plus tracking in the ledger/account.
  4. A template for a broken appointment list you can use to follow up on these patients.
  5. An outlined easy to understand system for contacting these patients to reschedule.
  6. No fee codes to document the missed appointments in the ledger:
    1. No show
    2. Cancellation
    3. Discussed missed appointments
  7. Guidelines, scripts and coaching to handle chronic offenders.
  8. Two separate pre-written letters you will use to let patients know that they missed an appointment and why they are being billed. Including:
    1. Missed appointment letter
    2. Missed appointment letter with charges
  9. An outline of the responsibilities of the administrative staff in working with this system
  10. An outline of the responsibilities of the clinical staff in working with this system.

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