#22 – Computer Literacy

Understanding computers more as you advance in your levels is very important. You must be able to do simple troubleshooting, as well as be able to take and upload photos for updates in our office as well as on our website, among other tasks.

a. iTouch
We use an iTouch in lieu of a radio in our office to avoid problems with reception. Programs like Pandora Radio and iheart radio make this possible. The iTouch is located next to the tuner that controls the volume for the office and remains plugged in at all times. Please describe the steps to do the following:
I would like to make sure we are listening to “Today’s Hits and Pop”. Can you tell me how to check this? And if we’re not, how do we change this?

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b. Takes Photos
Taking photos is important in all levels – you will take photos at staff events, you will take photos when walking around an interviewee, you will take photos for staff profiles, and many other situations. You must be able to take a nice photo as well as upload to the proper place in the computer and delete from the memory card when finished.
Please complete the following tasks:
1. Take a photo of something fun around the office and upload to T:MarketingInternalPhotos. Then name it and let me know the name so I can take a look.
2. Tell me how you would change a profile picture for one of our staff members. Let me know so I can take a look and then you can change it back to the original photo.

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c. YouTube
YouTube is invaluable for our ability to market our practice with no fee. It is a terrific way for our patients to get useful information about our doctors and office. We also use videos on our website, but we’ll get more into that later.
Please visit www.youtube.com and find our videos, then answer these questions.
1. What search word did you use? _________________________________
2. What are the video titles you found?

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3. How many views does each video have?

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d. Digital Photo Frame
Clients love our digital photo frame! It shows everyone that we do have fun at work and they can see the activities outside of work as well. You should be able to upload, delete, edit, and change these photos to keep everything current.

1. Tell me the steps to upload a photo to the digital frame:

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2. What path would you follow to find our most current photos?

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e. MetDental and Delta Dental Websites
These insurance websites are very valuable to help us look up claims as well as pretreatment estimates, coverage and eligibility, and yearly maximums as well as deductibles.
1. Tell me the logins for accessing claims on Delta for our pediatric dentist and our periodontist: ________________________________________________

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2. Which number on the Delta website allows you to look up claims for our general dentist? ____________________________________________
3. Tell me the steps to look up a patient’s benefits and eligibility:

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f. Troubleshoot printer
Our printer/copier is a crucial tool in our practice as we use it to send and receive faxes, scan items into the document center, make copies, print walkouts, etc. You must be able to do some basic troubleshooting in order to get the most productive time possible from it.
1. Tell me the steps you would follow when the printer will not print a document:

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2. Scan a document into your document center and make sure you delete it from the scans folder when done. Let me know so I can take a look.
3. How do you check the toner levels on the printer?

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g. Online security
1. Watch out for e-mails that request you to clink on a link.
a. If it is a resource you are familiar with and you expect, go ahead
b. All others, ask our administrator or a level 5+ secretary

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Office manager /  Date