#10 – Is popular with staff: Gets along well with everyone

Shares in joys, sadness, etc.  There to help.  Well liked by patients and demonstrates personal interest in clients ‑Patients love you and shares their personal interests and parts of their life with you ‑ you show the same in return.  It makes them feel they have a good friend in all of us, and they do. Some people you just instantly like.  You meet them for the first time and think ‑ “There is a really great person I would like to know better!”  Most of us aren’t fortunate enough to have developed this type of personality.

Here are some tips to help you be well liked:

A.  Generally

You like your job.  You show up on time.  You work overtime if asked.  You don’t make a lot of mistakes.  You can be good at your job and not a good team player.  It’s important to do a good job, but it’s just as important to fit into the group.  Go easy on yourself.  Don’t try to prove you are a superstar in the first couple months.

B.  By the group

  1. Know what the team wants to accomplish.  Talk to others about these goals.
  2. Help determine how the goal should be accomplished.
  3. Respect everyone on the team.  Trust their skills and good judgment.
  4. Share group decision-making.  Don’t be silent, judging other people’s ideas.  Take a chance.  Tell the group what you think and feel.
  5. Share the glory with others.  Praise others for good work.
  6. Be sure that those who work with you how you feel ‑ about your tasks, your level of happiness, and any frustration you’re feeling.
  7. Use your notebook to record your thoughts on improving your training or the tasks themselves.  This will make it easier for the person that follows you.
  8. If a staff member is performing poorly or is unhappy, tell your team leader.  This is not tattling.  This is helping another member of the staff improve job performance and come closer to a raise.
  9. Ask lots of questions.  The more you learn, the more tasks the others in your team can delegate to you so they can move ahead in their careers.  Don’t be afraid to say “I don’t know.”
  10. Go to lunch with members of your team.  Enjoy them.
  11. Have ideas to share at every team meeting.
  12. Cooperate.  Don’t compete.
  13. If you use the last of something, fill it up
  14. If you have lunch here, clean up after yourself
  15. If you say you’ll do something – do it.

C.  By the clients

Remember their names.  Ask them how their treatment went.  What are their hopes?  Did they just get a new crown, a denture, etc. seated? Ask them to smile.  Compliment them.  People recognize when someone genuinely cares about them.  Use good English.

D.   By The dentists

  1. Examine yourself – any personality conflicts
  2. Investigate each dentist by talking with staff to find out –   preferences,    idiosyncrasies
  3. Don’t criticize dentists to others
  4. Be honest – tell the dentist the bad news as well as the good
  5. Maintain a positive attitude
  6. Be enthusiastic about your work
  7. Continue to learn
  8. Don’t try to change the dentist’s behavior
  9. Don’t  assume  you know the dentist’s goal- ask
  10. Don’t indulge in petty resentments
  11. When you disagree try to see the dentist’s point of view

Now that you are learning to know yourself, work to like yourself. Sometimes we get caught up in trivial problems and miss out on life. It seems like several times every year I’m worried about something and someone I know had a tragic accident or illness.  Every time that happens and I see a friend struggling to put their life together again, I think how foolish I was to worry so much about petty little things and to be so demanding of other people.  Show your appreciation to your family, friends and staff.  Enjoy the gifts of the world around us!

I can’t stress enough how important being liked and respected is to your happiness and professional success.  Here are some more ideas:

A. Have a good time while working

  1. Beware of T.S.(terminal seriousness). It will creep up on you before you realize it.
  2. Humor is as important to your psychological survival as physical fitness is to your physical survival.
  3. People need to laugh.  A joke gives people permission to laugh and lighten the day.
  4. Any job can be boring if you make it boring
  5. Find ways to play/enjoy staff and clients.
    1. If you find a funny comic strip bring it in, sign it, post it, or share it at staff meeting.
    2. Learn a joke and share it with the group
    3. Remember staff member birthdays
    4. When people see you having fun, they will too.
    5. When you’re asked a question by a client for the 1000th time, remember, it’s the first time the client   has asked it!
    6. Choose your attitude for the day

a.   You choose to be at work today

b.   You choose to have a good time.

c.   There’s always something to laugh about, even when I don’t feel my best.

  1. Make sure everyone is having fun, not just you.
  2. A staff member who can’t release stress will build it in others
  3. Be careful with jokes/laughing –  A person might not think you’re taking them seriously.  Client may feel you’re not focused on them.  Avoid sex, politics, religion

B. Be dependable.  Don’t be absent ‑ everyone else has to do your job.   Allow yourself a little extra time so you’ll always get to work on   time.  Finish every job you start.  Don’t gripe to other staff people when things aren’t going your way.  If someone asks for your   help ‑ give it ‑ plus a little extra.  If a problem gets in the way of you being here on time, everyday ‑ solve it!  If you can’t solve it, tell your team leader so we know what’s happening.

C.  Become a good team player

  1. Know what goals the team has.
  2. Share your ideas on how to reach goals.
  3. Trust and respect everyone.
  4. Share the glory ‑ notice and compliment others.
  5. Take responsibility for letting others know what bothers you and what helps you.
  6. If you don’t know how to do something, tell your team leader.
  7. Ask for help when you need it.

D.  Pitch in ‑ don’t wait to be asked.

1. No task should be beneath you.

2. Listen carefully.  Concentrate on what people are saying.  Ask questions to make sure you understand clearly.

E.  Use your free time to help the group

  1. Tell the doctor you are available
  2. Help with everyone’s basics –  Front desk ‑ filing,   Chairside ‑ trash removal,   Hygienist ‑ clean instruments
  3. Look for someone who is overworked.  Tell them they look too busy.  Offer to help.
  4. Straighten up reception room.
  5. Help cleaning sterilization or high school person at front desk.
  6. Any thank you letters or calls to make.

F.  Learn how to “role play”

This will be very difficult for you.  You will feel self conscious, embarrassed, and stressed.  It’s worth it.  Role playing – where you and I “act out” two different roles as though we were in a play – will help you develop your people skills more quickly.  It make you think on your feet      It’s the closest thing to real life there is in training.      Role playing helps you find your strengths and weaknesses.  It’s meant to help you polish your skills with clients, not to find a   new way to ridicule you.   Plan to tape your session.  You can play it back later to pick up important points such as:

1.  Do you understand the task?

2.  Did the doctor work you hard enough? Was the “client” demanding, angry etc. enough?

3.  Listen to the tape.  How could you have been more effective?   What were your strengths?

Now pick a situation that you want to polish your people skills.   Tell your doctor a day in advance so s/he will be prepared.   Now it is time for you to get some feedback to see how you’re fitting in.  Have your doctor give the following questionnaire to of the staff.  You won’t know who’s filling it out.  This way you can expect accurate feedback.

G.   Confront effectively

  1. “Blowing up” at another staff may lead to icy relations for a long time after.
  2. If the problem is new try to ignore it.  If it keeps recurring, deal with it.
  3. If the problem is a minor inconvenience, ignore it. If it’s significant, confront it.
  4. If you’re not sure you’re right, or you don’t think the other person will listen, don’t argue.
  5. Don’t criticize the person, criticize the behavior.
  6. After you confront, let it go.
  7. Don’t throw in complaints about other past mistakes and problems you’ve had with this person.
  8. Try to see the other person’s point of view.
  9. State clearly and briefly what you want.
  10. When you’re right, don’t gloat.

H.  Look for ways to cooperate with others

  1. Notice when someone is swamped and offer to help.
  2. Always do a little more than your share in team projects.
  3. Thank those that help you.
  4. Keep a positive attitude.
  5. Look for ways to improve the office.
  6. Accept responsibility for your own mistakes.
  7. Don’t expect perfection.
  8. Clear your mind and LISTEN to what the other person says.
  9. Judge yourself accurately.  What are your real motives?
  10. Trust others enough to speak the truth.  If the other person is too fragile to deal with it, then this person doesn’t belong on the team.
  11. If you criticize be specific.  Document your points.
  12. Don’t try to psychoanalyze people.
  13. Always be a few minutes early

I. Leave personal problems at home.  The more you think about or share   your personal problems at the office, the less you’re thinking about  how to serve our clients.

J. Most of all, while you’re a beginner, respond positively to constructive criticism.

  1. Don’t take the criticism as an attack on you as a person.  The criticism should be about some task in  the office that you need  to do better.
  2. Make sure you clearly understand what you need to correct.  If  you’re not sure ‑ ask for  clarification!
  3. Evaluate the criticism calmly and rationally.
  4. Explain your point of view without being defensive.  Does the other person see the whole picture?
  5. If you’re wrong, acknowledge it.  So what.  None of us are perfect anyway.  We can all use all the help we can get.

K. Don’t gossip.  The strongest human emotion is neither love nor hate   it’s the irresistible urge to share a  secret.  Don’t become known as the local gossip.  Can you answer “no” confidently to these questions?

  • Do you gossip to gain the spotlight?
  • Do you gossip to tear someone down so you’ll look better?
  • When you learn of someone’s mistake, is your first instinct to tell someone else?
  • Do you feel better about yourself when you learn of someone making a mistake you haven’t made?
  • Do most of your conversations center on other peoples’ troubles?
  • If you overhear part of a private conversation, do you try to hear more?
  • If someone tells you a secret, do you have trouble keeping it?
  • Do you look for private time during your workday to share gossip with someone else?
  • Do other staff members come to you as a source of gossip?
  • If you hear someone is gossiping about you, do you get back at her by spreading a rumor about that person?
  • When a staff member says “I want to tell you something, but you have to promise not to tell anyone!” Here are some choices:
  • I’m not interested.
  •  “If this is personal, I’ll keep  quiet unless if it affects me or anyone else here, I cannot guarantee I’ll keep the secret.”
  • Say how surprised you are and you’ll  “check it out” with the person who is being gossiped about and you’ll let her know what you find  out.
  •  “Before the gossiper tells you, ask these 4 questions:
  •   “Is what you are about to tell me the truth?”
  • “If you don’t know whether or not it’s true, let me ask you another question.  Is this information you have good news?”
  •  “Is what you have to say something that is going to be useful in any way to me?”
  • “So, if it’s not true, good news, or anything that would be of use to me, why are you so eager to repeat it? And what makes you think I’d want to hear it?”

L.  Accept praise positively.  You will have many successes at   HealthPark.  Hopefully, those around you will notice and compliment you.  Don’t try to minimize what you’ve done.  Here are some tips.

  • Look the person straight in the eye and graciously say “Thank you.”
  • Don’t contradict the person, even if you feel you could have done better.  Say “I’m glad you thought it was good.”
  • Don’t nit‑pick yourself.  Avoid saying, “I could also have worked in an extra filling and smoothed the margins more, etc.”
  • Do spread the compliment.  “I couldn’t have done it without Aprile’s help.

M. Attend staff functions ‑ picnics, Christmas celebrations, bowling   parties, etc. are designed to be good  times.  Plan on attending.  They are important occasions for the staff to meet your spouse, children, a date, or just to relax and get to know you better.  Here are some tips to help you get the most from  these  occasions.

  1. If a particular event seems more like a “have to”, boring required event than a fun time, tell your team leader.  She will take your suggestions and work to make that event and future similar events better.
  2. Try not to compare this even with other events you’ve read or heard about that were fabulous gala events.  Our  get-togethers won’t be memorable life high points, but no party is better than the people who attend.  We’re lucky to have a great group of people.  Relax and enjoy our time together.
  3. Avoid playing a role. At these events you’re not a level 1, you’re a real person with lots of interests.  Leave most of the shop talk behind and enjoy learning about the others.
  4. Don’t worry about impressing the dentists.  You don’t have to do or say anything that’s not comfortable for you.  You were hired because you are you.  Besides “fake” always looks “fake.”
  5. Avoid “shouldering” people.  Staff parties are times to let down, be yourself, and have a good time.  The less we judge each other and the more we learn to enjoy each other the better off we’ll all be.
  6. Breaking the ice.  If you are nervous when you are ready to attend a party, look back through the biographies in the policy manual.  Write down the spouses and children names.  Learn them.  This will eliminate a possible awkward situation during the evening.
  7. As you’re getting ready to attend, think about all the good things that have happened to you at work.  Share them with your spouse.  Help your spouse develop positive attitudes about us.
  8. Don’t use the relaxed mood of a party to bring up something negative to a staff member.  This may seem like a good time – the staff member is relaxed, the roles are down, but it won’t work.  You’ll probably ruin your evening a lot quicker than you’ll solve your problem.
  9. Plan to give every staff member 2 compliments.  Don’t be “fakey”, be sincere, but do it.  You’ll love the results.
  10. Don’t drink too much.  Always a bad idea.
  11. Stay as long as you’re having a good time, then leave.  No one will think badly of you if you leave 13 minutes before someone else.
  12. Use these parties to feel good about yourself.  You’re okay.  You’re developing a career.  You’ve got friends and family that care about you.  Now is the time to set your worries aside and enjoy yourself.

N.  Ask for help when you need it.

  • Asking for help doesn’t show stupidity or weakness. If you don’t ask and then foul up, you will definitely irritate those around you.
  • Asking may be criticized.  So what.  Even if the staff member could have answered nicer, that’s her  problem, not yours.
  • Asked, but didn’t get help.  Tell your Team Leader, you may not be pushy enough to force someone to help you, but Team Leader will make sure you get your help.


Our code of conduct sets the standard of how we should act to reflect our standards.  Every group has a code of conduct.  Most are unwritten.  An unwritten code can be very difficult for a new person to learn.  In fact, the “violations” a new person makes until they finally figure out what’s going on can be the most stressful part of a new job. Our code of conduct isn’t meant to be a harsh repressive series of punishments.  It is designed to safeguard the qualities that have made us successful.  Some of these qualities are:


Pride in yourself and our practice

Career Development



Love for our families

No code is perfect, just as no group of individuals is perfect. However, we will do our best to live up to this code.  If you are involved in any situation that seems wrong ‑ go to your team leader. Let’s work together to keep it that way.

Code of Attitude:  Everyone should begin the day on a positive note, and endeavor to keep themselves positive.  Patients deserve our best, and so do we!    Solution…it is everyone’s responsibility to help turn around someone’s down attitude and bring it up.  The team brings up the low person, or the low person will surely bring down the team. If you have a “bad attitude” about someone or something in the office, it’s your responsibility to tell your team leader.   Hidden agendas only lead to hard feelings.  No one can be held responsible for not correctly guessing how you think or feel.

Code of Professionalism:  Being a professional at all times means with patients and team members alike.  Tone of voice should always be respectful, all actions and conversations should be patient oriented, and remember the patient comes first.  Patience should be exercised at all times.  Facial expressions should always    reflect positive looks, because if one has the opportunity to believe what they see or what they hear, they will instinctively believe what they see!  Service should always be with a smile, and we should always introduce ourselves to our patients.     Solution…No one is perfect.  Anyone can have a bad day. However, part of being a professional is to be able to put  our clients and staff ahead of ourselves.  If one of the staff is unable to present a positive, professional behavior, then it becomes everyone else’s professional responsibility to help correct those behaviors.  Begin by mentioning the behavior to the staff member.  When should you do this? Anytime that you feel the urge to gossip about this staff member’s behavior to another member of the staff!  Remember     the golden rule ‑ if you don’t want people gossiping about you then don’t gossip about them!  Finally, if you’ve discussed the problem with the staff member and the behavior hasn’t changed, go to your team leader.  This may seem like  “tattling”, but remember how important it is for us to do our best.  We have the best, most highly paid staff in the area. Our clients support these salaries.  They expect and deserve our best effort!

Code of Tolerance:  Try not to be critical of others’ mistakes or oversights.  Team members should point out behavior problems so someone can learn how to improve his/her performance.  Constructive criticisms should be well phrased so as not to tear down, but to support the staff person while s/he learns to improve his/her performance.  Constructive criticisms should be taken as help, not as a personal affront.        Solution…The lack of tolerance often leads to games.  Never lose sight of the goal ‑ improved performance to better serve our clients.  Don’t gossip about someone’s  performance problems.  If you have been challenged to change your behavior, don’t cry, pout, or blame others.  Listen to what is said.  Make sure your understand clearly what is expected of you.  Only agree to change your behavior if you agree with the suggestions.  Don’t be a “door mat”.  Be sure to get back with those helping you to make sure your new behavior has solved the problem.

Remember these rules for living.

  1.  In living life we receive lessons.
  2. There are no mistakes only lessons.
  3. Each lesson is repeated until it is learned.
  4. When you don’t learn easy lessons, they get harder.
  5. You’ll know you’ve learned a lesson when your behavior changes.
  6. You always get what you really want.
  7. When you are wrong, what are right feels wrong.
  8. “There” is no better than “here.”
  9. Others are only mirrors of you.
  10. Your life is up to you.
  11. There is no right or wrong, only consequences.
  12. Your answers lie inside you.
  13. You will forget all of this.
  14. You can remember it whenever you like.

Pride in Workmanship: No matter what the work, everyone’s job is important.  There should be self-pride in the job well done.  In the case of a patient’s treatment, it would be appropriate to show off those teeth to another assistant or Doctor (whoever is available), and there should be an ensuing compliment.  This bolsters the patients’ confidence and pride.  Front desk auxiliaries should be aware of completed anterior fillings or esthetic changes, and be quick to compliment the patient at the desk.  Never should anyone ask the patient, “what did you have done today”, as it makes us look incompetent.       Solution…”Compliment” slips can be made up and made available for patients and staff alike to put in writing a “job well done & recognized”.  All should be read at a staff meeting.

Mission:  Everyone is to remind themselves in every action and word, that HealthPark’s mission is to the patient, each other, and the community.

Employee Name ____________________________________

Job title/position ________________________________

Level ________________


Date   Started

















Helping Staff


As a new staff member at HealthPark, we all want you to be successful.  The easiest way to accomplish this is by building relationships with those you work with.

The old saying “It takes a friend to make a friend” is true.  To speed this process with the staff, please fill out this sheet with the names and dates of the staff you helped.

Helped (staff member)___________________ by doing ______________________________________ (took at least 15 minutes)
Helped (staff member) solve a problem by doing_____________________________________________
Ran an errand to help (staff member) by doing_____________________________________________
Had lunch with (staff member)_____________________________at_________________________
Did a favor for (staff member)___________________ which was_______________________________

Helped (staff member) ______________________who was running behind by_____________________
You had lunch with (staff member) __________________ at__________________________________
You praise in public (staff member) __________________ for doing ____________________________
Heard gossip about another (staff member) and told gossiper to tell your team leader – and then didn’t pass it along

Staff member ____________________ gossip __________________

You filled in and worked extra for (staff member) ___________________ date _____________

You listened sympathetically to a (staff member)’s problem which was ______________________________________________________________________________________________

You listened to a (staff member)’s problem and encouraged her to go with you to your team leader to solve

Staff member _____________________ problem ________________________________________


Hidden Agendas, Nigysob, and Victim                                                                                                          

One of the most important “tasks” for each person working in the office is to develop a fair and honest line of communication with everyone else, particularly me!!

When a marriage is in trouble, psychologists spend most of their time trying to help the couple reestablish honest communication rather than dealing with specific irritating behavior patterns.  There are quite a few games that people play to get their way that will destroy their relationship with someone else. (You may want to read the book‑”The Games People Play”).

Two games that can be particularly destructive in a dental office are “hidden agendas” and “Nigysob.”  In “hidden agendas” the person will say one thing, but actually feel something entirely different.  Usually the person knows that they are doing this, but they rationalize it on the basis that the other person doesn’t care enough for them to even bother showing their true feelings.

“Nigysob (Now I’ve got you, you son of a bitch)” is a second game.

One person waits and watches for the other person to do something that reinforces their negative opinion. Then s/he pounces on the opportunity to let that person and usually everyone else, know that they haven’t met standards again.  This is a two-person game.

It starts as a communication problem between two people.  Others may get suckered in along the way, but, in the end, the payoff comes when the silent criticizer can face the “victim” and get him or her ‑ usually to the surprise of the victim.  Avoid this game by spelling out in detail all work arrangements with this person in advance.

By combining both games, the player ensures their success.  Since they are playing hidden agendas, they aren’t going to communicate their true feelings concerning the other person’s behavior.  It makes it much more likely the other person will do the behavior that triggers “Nigysob.” The payoff to the player is bad feelings, which that player usually shares with at least one other person.

This brings up the third, and last, game ‑ “Victim.”  This game has 3 players:

When someone approaches with bad feelings about a 3rd person, the 1st time you may choose to listen, but always encourage them to go to the source of their trouble.  When it occurs the second time, you are being sucked into the game of victim.  In this game, the poor communicator doubles the payoff of bad feelings by giving them to someone else (in some very bad cases to everyone else they possibly can).  The victim enlists the rescuer to save them from the persecutor and in the process the victim becomes the new persecutor.

“A” attacks “B” who enlists “C” to defend “B” from “A.”  Next, “C” attacks “A”, and “B” comes to “C”‘s defense!

Persecuter attacks Victim who goes to the Rescuer; then Rescuer attacks Persecuter

Now – you tell a story to make sure you get how this game plays.


As a staff member, it is your job to recognize these games when they are being played.  It is also your job to try to reestablish lines of communication with a game player (either staff or patient).  When you recognize a game player tell them.  This usually stops the game.  If it continues, you must tell whoever is the unknowing persecutor so they can work with you to stop the game.

Good jobs are like successful marriages.  They require lots of good, honest communication.  At first, it will be hard to confront a game player, but remember that you are helping that person strengthen their communication abilities ‑ and your own in the process.  Both of you can be true winners.


Teresa doesn’t like Dee very well because Dee thinks she is a better hygienist and she can do everything better than everyone else, which drives Teresa crazy.  One day a client complains to Teresa that Dee was too rough during her last cleaning.  Teresa goes around to all the other co‑workers and tells them what the client said about Dee.

Victim ‑

Ellen doesn’t like Susie’s ideas on improving the client bulletin board and is rude and nasty to Susie and finds every way to avoid her.  Susie goes to Dr. Smith to complain that Ellen is making it impossible for Susie to improve the bulletin board.  He goes to Ellen to tell her to lay off Susie and help with the bulletin board.  Ellen comes in tears to Susie.  “How could you tell Dr. Smith I’m doing such a bad job?  He told me I might lose my job unless I helped with the bulletin board (Dr. Smith never said this, but that’s Ellen’s interpretation!).  I don’t mind helping, but he was so nasty to me!”  Susie doesn’t like the way Dr. Smith “yelled” at Ellen.  Susie confronts him and tells him he has blown the whole thing way out of proportion that Ellen works hard and is loyal and doesn’t deserve to be yelled at.

Ellen hears Susie “telling Dr. Smith off” and comes to Dr. Smith’s rescue.  “Susie, how can you talk like that to Dr. Smith?

You’ve blown this whole thing out of proportion!  Dr. Smith was only trying to help us.  I think you’re being too hard on every one.

This game goes on and on.  The pay off is bad feelings for everyone for as long as you play the game.  All of us think we can “beat the system” at one time or another.  It doesn’t work. The payoff every time is bad feelings for all the players.  Even when the situation finally resolves, all the bad feelings from the game confrontations linger in each person’s memories.

Staff play games for several reasons:

  1. they learned them in childhood and never stopped
  2. they feel like it gives them power over others
  3. they feel more powerful than others
  4. they feel in control of interpersonal relationships with others

***Now write an example of how each of these games could be played in our office.

As Morris Mandel said “Gossip is the most deadly microbe.  It has neither legs nor wings.  It is composed entirely of tales, and most of them have stings.”

Most of us can keep a secret.  It’s the people we tell that can’t.

***Read the HealthPark Staff Photo book. It is a great way to learn more about your HealthPark team members. Are you in it now?  Is it current” Bring it to your meeting with your dentist. 

Many people have trouble knowing when they are involved in games.  Here are the general rules:

1.  The conversation is not “normal.”  The person talking with you will be sharing some feelings.

2.  The person will ask you not to tell someone else.

3.  You’ll feel bad after this conversation.


Give me examples based on information in this section

  • What works for you to be accepted by your team?
  • What works for you to be accepted by our clients?
  • What works for you to be accepted by our dentists?
  • How do you make it fun at HealthPark?
  • How did you become a good teamplayer?
  •  How did you confront a staff member effectively?
  •  What gossip have you heard and how did you discourage it?
  •  What have you done to “fit in” with your team?
Fill out, give to Jill with 3 blank copies                                               For ___________________________

Use a 1‑5 scale (using the following criteria):      1 = Failure. Complete weakness                                                                    2 = Seriously need to work on this                3 = Average – (average does not set you apart!)             4 = Working on this and are almost where they should be)                   5 = Great, this is my/their strong point

Put a question mark if you don’t know the answer.

____ 1.____ How well does this person listen to your  ideas

____ 2.____How easy is it to get to know, become friends with this person

____ 3.____Makes you feel like your ideas are important

____ 4.____Will listen to criticism and make changes

____ 5.____Is loyal to the philosophy of HealthPark

____ 6.____Has good ideas and shares them

____ 7.____Is positive and energetic in the office

____ 8.____Keeps on schedule.  Works efficiently.

____ 9.____Compliments others often.  Thanks people often.

____10.___ When upsets someone, recognizes it

____11.___ When recognizes a person has upset someone, does something effectively                                             about it

____12.___ When wrong, admits it

____13.____Enjoys helping others succeed

____14.____Spends time helping others succeed

____15.____When doesn’t understand something, asks for help

____16.____Accomplishes a full days work

____17.____Is a good communicator

____18.____Let’s you know how s/he feels

____19.____Is sensitive to others feelings

____20.____Enjoys being part of “the team”

____21.____Enjoys his/her tasks, optimistic


____1.­­­­­____ Interruptions in the normal routine are not a problem

____2.____ If you try to correct a mistake, this person doesn’t feel threatened

____3.____Doesn’t complain

____4.____Makes good choices when confronted  with tough situations

____5.____Helps others without expecting anything in return

____6.____Can accept a compliment without  downgrading it (“Oh, it really wasn’t                                                         that good.”)

____7.____Can laugh at own mistakes

____8.____Doesn’t gossip about other staff

____9.____Shows good self confidence

___10.___Takes full responsibility for actions

___11.___Appearance and personal hygiene

___12.___Ability to handle pressure

___13.___Punctual and good attendance

___14.___Leaves personal concerns at home

___15.___Follows directions

___16.___Works neatly, writes legibly

___17.___Avoids gossip and criticizing others


___20.___Takes active role in staff meetings

___21.___Assists other staff members when time permits

___22.___Fun to be around

___23.___Greets you by name

What are this person’s strengths (look at high numbers-why high?)




What does this person need to work on the most (look at low numbers-why low?)



To Finish This Section
• Make 3 copies of the following questionnaires
• Cut out the blank requests for 3 staff members to fill out this test for you.
• Staple a request to each test – do not fill out the request yourself
• Give these papers to Jill who will assign people to fill these out for you & get them returned.
Once they are returned, then Dr. Smith will review your results with you in your next level meeting.

Dear ________________________,

Guess what? _______________________ is finishing Level 1 General and needs your help. Please help her to receive some valuable feedback by filling out the attached pages.

Return this to Jill by _________________ — Thanks!

Dear ________________________,

Guess what? _______________________ is finishing Level 1 General and needs your help. Please help her to receive some valuable feedback by filling out the attached pages.

Return this to Jill by _________________ — Thanks!

Dear ________________________,

Guess what? _______________________ is finishing Level 1 General and needs your help. Please help her to receive some valuable feedback by filling out the attached pages.

Return this to Jill by _________________ — Thanks!