Dentists are not trained in Leadership. They are trained for 4 years to perform the various difficult, intricate, and detail skills of their profession. In fact, if you had an honest, heart-to-heart discussion with most dentists, they would confess that they don’t want to put their time or money into learning these skills and they are right! Their clients are better off if they focus on improving their skills to become better dentists.
That’s great for their clients, but it puts these dentists’ staff in a bad position. They usually ignore the staff’s emotional signals and tell them what to do between patients – and by the end of the day they are so tired, the last thing they want to do is sit down for a ½ hour career building conference with a staff member.
Here, our vision is:
In order to achieve this vision, our mission is:
Leadership is the first of the 7 sections of the Baldrige application. Today’s leaders are not the top down “do what I tell you or you’re fired” type. Today’s dental leaders
Here are concepts that are basic to our practice:
Answer these questions on a 1-10 scale (10 being the best)
____ 1. Staff know our vision
____ 2. Our dentists and team leaders use our vision when making decisions.
____ 3. Our leaders do their best to make our office a good place to work.
____ 4. Our leaders share enough information so you know what’s going on.
____ 5. Our leaders promote staff continuing education and career growth.
____ 6. Our leaders have a plan to improve and you know what it is.
____ 7. You are asked what you think and your ideas are used.
____ 8. How effectively do we help support our local communities.