Your primary responsibility is communicating. The computer is a great way for you to “leverage” your time and increase your level of effectiveness. The word processing package inside your dental software allows you to send individualized typed letters to groups of our clients and personalize the communication ‑ without wasting hours of your time.
Microsoft Word is the most popular word processing program and it works smoothly with Dentrix and EaleSoft. You should know how to type up a business letter – Where does the date go? Where does the address go? How should the spacing be set up? How should the margins be set up? You will need to spend some of your own time to become comfortable with Word. Look at the business letters you receive in the mail for guidance as well.
You should be able to type letters and take notes in Word. As you progress, you can develop your skills and find out more about the program and the things you are able to do with it, that are more complex.
You also should be able to work with Dentrix or EagleSoft to create and edit fields inside of quick letters. Watch the tutorials online to learn how to insert fields. Find the list of fields that you can insert – this will help as you create new letters because you will know what type of information you can include automatically.
To complete this section you must:
Microsoft Publisher – this is another program that is great for creating brochures, especially if you want them to be tri-fold because this program allows you to draw boxes and type inside those boxes.
To create & print business cards in Publisher
When you write a letter, here is some advice:
* and many more, look in quick letters
Welcome to HealthPark Dentistry! Thank you for choosing us to provide your dental care. Our award winning combination of specialists and general dentists will combine our skills to meet your needs.
I enjoyed talking with you today. As we discussed, I have included a brochure to help you get to know us and a health history which will help us get to know you. Please bring your completed health history with you for your appointment on «Appt_Date» at «Appt_Time». If you have any questions please call me. My job is to make your visits with us as pleasant and smoothly running as possible.
Looking forward to meeting you.
P.S. Remember to bring any Insurance (Medical or Dental) cards that might apply to you or your family when you come. We can include this information with your records.
Dear Parent first name,
Welcome to HealthPark Dentistry! Thank you for choosing us to provide «FName»’s dental care. Your child has an appointment on «Appt_Date» at «Appt_Time».
Young children do quite well on their first visit to our office. Please don’t bribe them to come. We will make this first visit pleasant. Please tell your child that he is going to the dentist. Honesty is the best policy. Please don’t ever over prepare your child with expressions like “don’t be afraid” or “he won’t hurt you” or recounting your own experiences in the dental office.
Please bring «FName»’s completed health history with you for your appointment on «Appt_Date» at «Appt_Time». If you have any questions please call me. My job is to make your visits with us as pleasant and smoothly running as possible, in fact, your child will be given a special prize at the end of the visit.
Looking forward to meeting you and providing years of dental health for your child.
P.S. Remember to bring any Insurance (Medical or Dental) cards that might apply to you or your family when you come. We can then include this information with your records.
Thank you for allowing me to provide your dental care. I enjoyed our appointments. To help you avoid major dental treatment again be sure not to miss your preventative care visit. This will help maintain your limited warranty on your new dentistry. If you have friends that you would like to refer to me, I’ll enjoy caring for them as much as I’ve enjoyed working with you.
Thanks for being such a pleasure.
P.S. I’ve enclosed a special offer you could pass on to a friend that you would like to receive the quality of care I’ve provided you.
I am very sorry that we upset you (yesterday, etc.). We really try very hard to provide the best service possible for our patients, but sometimes our best just isn’t good enough.
On several occasions we have failed to meet your expectations. I can only imagine how frustrating it must be for you when we don’t provide the service that you expect.
In reviewing our most recent failure to meet your expectations and the prior situations as well, I have come to the decision that it is very likely we will fail to satisfy you in the future as we have failed in the past. To avoid more of these frustrating experiences for both you and us, I would like you to find a dental office that can more fully meet your needs.
You may want to ask your family or friends for some names of good dentists. You can also contact the Dental Society at _________ for a list of dentists who are conveniently located for you. We will do everything possible to make your transition to a new dentist as smooth as possible. We will answer any questions, make a copy of your records for your new dentist, and be available to you for any emergencies for the next two months so you will have adequate time to find the right office to replace ours.
I have enclosed a letter that will help you select another office.
I will continue to be available for emergency care for you for the next 30 days to make sure you won’t feel rushed while you find another dentist to meet your needs.
Once you have decided on your new dentist, please ask him/her to request your records and I will forward them.
As you requested, I’ve sent a summary of your records to the office of Dr. __________________.
Thank you for allowing me to provide your (your family’s) dental care for the last ____ year(s). I’m sorry that (describe situation) has made you decide to leave.
I want to wish you (and your family) the best of health in the coming years. Please don’t hesitate to call me if you want me to serve you in the future.
Since your insurance company has paid less than we expected, you have been left with a balance of ______, which is due now. If there is some reason we shouldn’t expect payment within two weeks, please call me.
Occasionally an insurance company pays less than expected. You may decide to follow up with your insurance company to have them explain their decision. If you need any information from me to help with this, please contact me.
Thank you for referring (child’s name) to me. I will do everything possible to please (child’s name) parents. I have completed my examination, and the noted the following conditions.
Thank you again for your recommendation.
Team Leader / Date