New Dentrix Mastery Tracks: Great resource for dental staff training

Confirm your dental staff training with this new resource from Dentrix

Has this happened to you?

Use Dentrix data to manage your practice

You’re hiring for a front desk team position and a candidate tells you she has Dentrix experience. You move this candidates resume to the top of the pile and feel grateful to have found someone you wont have to train! Two weeks later, your new hire starts and within just a few days you discover that she definitely doesn’t know Dentrix.  She can’t schedule appointments, has no idea how to treatment plan and is super slow with any Dentrix task. Aargh!

Don’t you wish there were a way to find out if your candidates REALLY knew Dentrix before you hire them?

Dentrix Mastery Tracks offers just this. If you interview someone who tells you she has Dentrix experience, now you can invite her to take an online test to prove it!

Dentrix Mastery Tracks offers testing for:

  • Front office team
  • Financial team
  • Clinical
  • Practice analysis

So, no matter which position you are hiring for in your practice, there are a series of tests your candidate can take to prove their knowledge.

Use to promote your existing staff

Another way dentists can use the new Dentrix Mastery Tracks in their office is to confirm the skills of the existing team members in order to give a raise. Let’s say you have a front desk team member that has worked for you for about a year. She is hinting about a raise and you know she expects one on her work anniversary. How do you know that she has learned enough to deserve a raise?

You could use the Dentrix Mastery Tracks tests as a way to confirm the skills and abilities of your staff. Since there are specific tests, you could decide which tests each of your staff should pass in order to receive pay increases. Your front desk team member may need to pass all three of the front office specialist track tests in order to receive a raise at year one, while a dental assistant may need to complete the clinical specialist track tests to receive a raise on her first work anniversary.

One year may be too long to wait to confirm the skills of your staff. Another option is to offer your staff a raise as early as 90 days if they can complete the tests. And, just because the tests for charting and treatment planning are listed under the clinical specialist track, these are skills that everyone in the practice must achieve and maintain. This avoids the easy excuse that a staff member didn’t create a treatment plan because they “don’t know how”.

The tests cost $30 each and since Dentrix just rolled them out at the October 2014 ADA meeting, you can be one of the first to check it out. Here’s a quick video to show you how it works:

For more resources to train your dental staff:

Training your dental staff is just one way to run a successful dental practice. If you’re interested in new ideas on running a dental practice, please subscribe to my weekly blog. One of the biggest challenges to managing a dental practice is managing dental insurance. With dental insurance handled, then dental marketing for new patients becomes a primary focus. In today’s day of online reviews, handling patient complaints well is essential. As your practice grows, hiring dental staff becomes more important. With 16+ years of dental practice management experience, I’m open to your questions to help you run a successful dental office.

Feel free to email me.

AUTHOR: Jill Nesbitt
  • C. Smith dds

    Wish I had this 6 months ago! I’v forwarded to my administrator.

    October 16, 2014
  • Shelley Graves

    How many mastery tract modules are available? Trying to figure out how many tests a front office staff member would be taking?

    Thanks so much!!

    March 22, 2015
    • Shelley,

      Here’s a link to tell you all about it: – it looks like there are 4 tests for a front desk team member, depending upon her responsibility level.

      Thanks for reading!

      March 23, 2015