Hire a new dental secretary
The good news is that we have our hiring process down to a science. Even better news, it’s run by the staff, so the dentists just have to meet and interview the candidates when they’re in for an observation – the staff takes care of the rest.
One major improvement we’ve implemented is to take full advantage of the Dentrix On-Demand Training program in our orientation and staff training. Since we pay for technical support, we have access to Dentrix’s online tutorials and webinars, and we can share these with our new hires to help them get up to speed learning Dentrix quickly.
Here’s how we use the Dentrix On-Demand Training with our new hire dental secretaries:
- We have created a one page document that gives instructions to log in to the Dentrix website and how to find the list of topics in the On Demand Training tab.
- We give this document to our new hires in their orientation packet.
- Some new hires are super-motivated and they tell me on their first day that they’ve already been online and checked out a few tutorials!
- We incorporate specific tutorials into our first 2 weeks of training . So, before I have an existing secretary sit down with a new hire and review scheduling, the new hire will take the online tutorial first.
With our step by step training, our new hire secretary with no dental background should be able to schedule dental cleanings and emergency visits by the end of her first week. As soon as she can schedule a cleaning, she is a help to the rest of the team. I coach my staff to hand off calls to the new hire for scheduling (especially a picky Mom scheduling appointments for her sporty children!) because that saves my existing team time – and gives the new hire a sense of accomplishment. Plus, since the new hire isn’t answering phones until the second week after we’ve done some phone skills training, it allows the team to cherry pick the calls that the new hire can handle properly – keeping everyone happy.
I do wish there was a shot full of dental staff training that I could give to all new hires – before they start! But, using Dentrix’s On-Demand Training and my training level system, makes this process as straightforward and easy as possible. Here’s to well trained staff for the new year!