Stop Giving Office Managers a Bad Name!

I am sick & tired of dental office managers stealing $100,000’s of dollars from dentists!

You are giving honest, hard-working, ethical office managers a bad name. Stop it!

I know this is a problem far beyond the borders of dentistry. In fact, I just attended a meeting this morning sponsored by my local Chamber of Commerce to gather ideas from local employers about education/training topics that the Chamber could turn into a small business training series. The 5 of us in the room ended up swapping embezzlement stories – so this is a problem in realty, law, manufacturing and non-profits. There wasn’t one person in the room who didn’t personally know of an incident! And there were only 5 of us there!

My goal with this blog & my dental practice management consulting business is to help dentists to run their practices more successfully. I believe this comes primarily through dental staff training and measurement. However, it does NOT mean that the dentist abdicates his ownership responsibility to his staff – and therefore puts himself at risk for embezzlement. If you own a small business, then you are responsible to balance your own business checking account. This is for lawyers, realtors, manufacturers and dentists. We work too hard for criminals to steal from us. Our honest, hard-working staff deserve us to take the time to run a solid financial ship.

So, today – go online to your bank and print your latest checking account statement. Look at it. Even if it’s just for one month, take over paying all bills and reconciling your statements. Evaluate your staff – if anyone meets the characteristics (described in past posts) for possibly being a criminal, then look into their duties. We know there’s no way to prevent embezzlement, but at least make it hard for criminals to steal from your practice!

For more ideas to improve the business-side of your dental practice:

AUTHOR: Jill Nesbitt
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