New Dental Front Desk Staff Orientation | Dental Practice Coaching

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New Dental Front Desk Staff Orientation

Hiring a new dental front desk staff person?

Free resources to help you get your new hire up and running quickly!

Dentrix Dental Staff Training

Great ideas on practice management from Dentrix – and training to make them happen in your office!

Most dentists say that their biggest stress is managing and training their staff. They prefer to hire staff with dental experience to try to avoid training issues, but often these experienced staff don’t know as much as the dentist hoped. As staff size grows and dentists continue to practice in groups, finding well-trained staff is more and more of a challenge.

On top of this, most staff are the ones responsible for training – and they don’t know how to train! They may have done their job well for a number of years  and it can be difficult to remember what it’s like to be brand new. Plus, an experienced staff person doesn’t have a lot of patience for a new hire that says they have experience, but can’t jump right in and work. This can breed resentment among your team.

Whether you’re a dentist or a team leader in a large group practice, without an organized training approach, it is hard to know how each of your team members are performing their duties. For example, when you get a new piece of equipment, how do you make sure that everyone on staff knows how to use it?

Finally, it can be challenging for the dentist to know which staff are actually performing well – and who really deserves a raise. The old adage about the ‘squeaky wheel’ is very true, so how can a dentist know who deserves a raise – and by how much?

Most dentists try to solve this problem by treating all staff the same. They base their pay rate on clinical certifications (x-ray license, CDA, etc.) and then they expect staff to train each other using a verbal system. They figure if they pay their staff well, then the staff should “just do their job”.

Following this standard approach leads to a myriad of problems:

  1. You are at the mercy of staff turnover.
  2. You are forced to endure repeated mistakes because each dental staff person has a different background.
  3. When you try to meet with a staff person to tell them how to do a task correctly, they cry and tell you how mean you are – and this skyrockets your stress level!
  4. If you stop training your staff, you begin to do ‘everything’ yourself and your efficiency drops and your frustration level increases.

Bottom line is: it is becoming increasingly difficult to keep patients happy and coming into your practice regularly, and certainly more difficult to manage your stress level and manage your practice overall.

Let’s look at a system to train dental staff.

Systems for Dental Staff Training

This dental staff training system allows you to hire based on intelligence, enthusiasm and personality – and then train the dental skills. With an organized, logical career advancement and training program, you can hire the right person that is already excited about developing her career in health care and then you can easily train her for the necessary tasks. This system works for dental assistants, secretaries and even hygienists.

Orientation for New Hire Front Desk Team Member

If you are hiring a new front desk team member, you may be interested in a free resource for creating an orientation plan to help your new staff person get acclimated to your office quickly. By taking the time to create an orientation plan before they start, you can organize their first two weeks on the job to save your office manager time and keep your new hire on task. Click here to receive a free orientation template plus watch a short video on how you can use this in your practice:

Free Orientation Plan

Training new hires is just one way to run a successful dental practice. If you’re interested in new ideas on running a dental practice, please subscribe to my weekly blog. One of the biggest challenges to managing a dental practice is managing dental insurance. With dental insurance handled, then dental marketing for new patients becomes a primary focus. In today’s day of online reviews, handling patient complaints well is essential. As your practice grows, hiring dental staff becomes more important. With 16+ years of dental practice management experience, I’m open to your questions to help you run a successful dental office.

AUTHOR: Jill Nesbitt
jill@dentalpracticecoaching.com
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