Common Problems with Hiring
Do these sound familiar?
Most dentists say that their biggest stress is managing and training their staff. They prefer to hire staff with dental experience to try to avoid training issues, but often these experienced staff are hard to find and bring a bad attitude from another practice into your office. Plus, there’s no time to waste. Usually a dentist is hiring because one of the current staff is leaving – we don’t have the luxury of waiting months to replace the primary chairside assistant, we have patients scheduled tomorrow!
Because dentists already have a full schedule of patient care, the time it takes to interview candidates and make an informed decision can be more than the dentist can give. This gets worse the more candidates you have applying for your position – how will you take the time to sort through resumes, do all the interviews and make the best decision when you’re supposed to be seeing patients?
On top of this, after a new staff person is hired by the dentist who has done all the work of interviewing, the existing staff are not happy. When the existing staff meet the new hire, they sometimes criticize and pick apart the new person. Even though the dentist realizes that this is often a reaction to change, it still is a frustration when so much of his personal time has been invested in the interview process.
As if this weren’t bad enough, starting off a new hire’s first week in an atmosphere of stress from the dentist and criticism from existing staff can be a recipe for failure. And if the team feels this new person has been ‘unleashed’ on them and now they are responsible to take their time to train the new hire, they can feel resentful. New hires, especially women, sense the attitude towards them from existing staff and this can make for a tough transition into your practice.
Most dentists try to solve this problem by interviewing candidates after hours and hiring as quickly as possible. They base their hiring decision on the candidate’s interview and the requested pay rate and then they expect the new hire to jump right in and get to work. They figure if they pay their staff well, then the staff should “just do their job”.
Following this standard approach leads to a myriad of problems:
- You are the only one who has met the new hire. What if she doesn’t get along with your team?
- Often you’ve spent only a short period of time with the new hire. What if she is far different than revealed in just a one hour interview?
- You have spent all your extra time hiring and you’re now behind on your other tasks, so you’re feeling stressed for time.
- Your staff is grumpy about now spending their time training and getting the new hire on board when they didn’t have any input into hiring in the first place.
Bottom line: it is becoming increasingly difficult to hire and train the right staff who will keep patients happy and coming into your practice regularly. It is also certainly more difficult to protect your time and manage your practice overall.
A different approach
So, what we’re going to look at is how to use an organized system to hire new dental staff.
This system allows you to hire with the input from existing staff – by holding them responsible for the process. With an organized, logical hiring process, you can hire the right person that will work well with you and your team. This system works for dental assistants, secretaries and even hygienists.
To give you a feel for the hiring approach we use – here are the highlights of what is included:
Part 1: Finding Great Candidates - How to create an attention-grabbing ad and Where to run it to spread the word
Part 2: The Telephone Interview - Questions to ask and what to look for in this short phone call
Part 3: The Onsite Interview - Resume review coaching and how to exit a candidate kindly
Part 4: Observation - Putting the candidate to the test to see how she performs before she is hired
Part 5: Voting - Giving the entire staff the opportunity for input and discussion before hiring
You can see that this dental staff hiring program covers each step of the hiring process.
So - how will this online course help you? Find out: